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| Call Center Development Path Notes |
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[ 2008-9-29 10:20:00 | By: Barry ] |
| Milestones |
Major Players n Vendors |
Industry Served |
Service Nature |
| early 80's - as a passive vendor |
Amex, Cigna Insurance, Datatrade, List Marketing Asis, O&M - Result, Times Direct |
Insurance, Mail Orders, FMCG items |
I/B : DRS
O/B: TM and Survey |
| Mid 80's - migrating to integrated vendor |
Amex, Datatrade, Dinners Club, Citibank Card, Lawsons, O&M, List Marketing Asia, Times Direct, |
Insurance, Mail Orders, FMCG items, Telecom products |
I/B , O/B |
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Early 90's
Call Center emerged |
Amex, CSL, Direct Force, Datatrade, Lawsons, List Marketing Asia, Star paging, Hutchison Paging, Times Direct, |
Insurance, Mail Order, DRTV, FMCG items, Mobile and Telecom , Financial products, IT products |
I/B, O/B |
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| Re:Call Center Development Path Notes |
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[ 2008-10-4 23:46:15 | By: 老颜 ] |
 cigna insurance应该就是信诺保险吧，保险行业在呼叫中心的运用及外包方面还是比较早的。以下为blog主人的回复：
yes, you are right.... they have been in the market for 20 over years if I am not wrong.... and one of my earliest clients in Lawsons days... haha....but they are not running on a professional call center platform...
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| Re:Call Center Development Path Notes |
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[ 2008-9-30 22:06:21 | By: Momo(游客) ] |
 i think you're better to use chinese cos you are now in china. |
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