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| Call Center Dictionary 4 |
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[ 2008-10-14 1:42:00 | By: Barry ] |
cti : computer telephony integrated
citi : computer internet telephony integrated
database marketing : the art n science of designing a marketing campaign using information from your customer database
data mining: it is the anlysis of data for relationships that have not previously been discovered.
data warehousing; a collective name or slang of saying a collection of database.
de-pupe list business slang for removing duplicate names from a list
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| Re:Call Center Dictionary 4 |
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[ 2008-10-16 2:31:59 | By: harry ] |
 cti stands for "computer telephony integration", not "computer telephony integrated" |
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