再有些生字我想大家都有兴趣知多点!
CSP : Card Service Provider
CCP : Card Content Provider
CMP : Card Marketing Provider
RDBMS : Relational Database Management System
CRM: Customer Relationship Management
CeRM: Customer Expectation Relationship Management
EDI : Electronic Data Interchange
ECM : Electronic Content Management
SNS : Society Network System
CGM : Customer Generated Management
BPO: Business Process Outsourcing 服务外包
BPI : Business Process Insourcing 服务内包
SOW: Statement of Work 服务承诺
SLA : Service Level Agreement 服务水平协议
DAL: Departmental Authority Level部冂授权
COB: Close of Business 工作日结束时
EDM: Electronic Direct Marketing / Electronic Direct Mailer 电子直复营销/电子直邮
DM: Direct marketing / Direct Mail 直复营销/直邮
List Broker : 名单经纪商
Catalogue : 邮购目录
Cataloger : 邮购经销商
Mailing: 邮件
DR: Direct Response 直接反应
Ratio: 比率
Rating : 收听率/收视率
CPI: Cost per Inquiry 潜在客户成本
UC: Unified Communication ( 统一通信)
CNIS: Caller Number Identity System (呼叫号码识别系统)
DNIS: Dialled Number Identity System (被呼号码识别系统)
Business Model: 经营模式
Profit Sharing: 利润分成
DDN: Direct Dial Number Line ( 直拨专号专线)
ACD: Automatic Call Distributor ( 自动排队机)
ATM: Asynchronous Transfer Mode (高速终继线)
CD: Call Divert ( 转线)
CW: Call Wrap (后续跟进)
CL: Call Lead (呼入谮在客户)
BPO:Business Process Outsourcing (商业流程外包)
BPI: Business Process Insourcing (商业流程内包)
SOW: Scope of Work (工作明细表)
SLA: Service Level Agreement (服务水平协议)
ERT: End User Reporting Tools, KPI 的一种, 用户汇报工具列
Public Switch: 公共交换机, 又叫PABX
Call Dialler: 电话外拨机
Predictive Dialler: 精准预计电话外拨机
PI: Per Inquiry (每一通查询, 一般用在收入计算上的单位)
UMS: Unified Messaging System ( 综合信息系统)
SI : System Integrator (系统整合商)
BI : Business integrator (业务整合商)
ICP:Internet Content Provider(互联网内容服务供应商)
ISP:Internet Service Provider(互联网服务供应商)
Operator: 运营商
Help Desk: 支援服务部
Telemarketing : 电销
Call Center: 呼叫(处理)中心
TSA: Telemarketing Service Representative (电销服务代表)
CSA: Customer Service representative(客户服务代表)
若各朋友有不同解释请指正! | 
