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工信部软件与集成电路促进中心

中国呼叫中心与BPO产业联盟机构

主办单位

学术支持


特别支持媒体


中国中央电视台

鸣谢单位

·亚太客服协会
·菲律宾呼叫中心协会(CCAP)
·新加坡呼叫中心协会(CCAS)
·澳大利亚呼叫中心协会(CCMA)
·香港客户中心协会(HKCCA)
·马来西亚客服协会(CCAM)
·印度尼西亚呼叫中心协会(ICCA)
·台湾客服中心发展协会(TCCDA)
·泰国呼叫中心协会(CCIA)
·韩国呼叫中心产业情报研究所(CIRC)
·上海市呼叫中心协会
·北京市呼叫中心专业委员会

获奖单位简介
方正科技客户联络中心
  
   方正科技集团股份有限公司(简称“方正科技”),是北大方正集团旗下的内地上市企业,也是国内最有影响力的高科技上市企业之一。
  
   Founder Technology Group Corporation (hereinafter referred to as “Founder Technology”), an subsidiary of Founder Group listed on the mainland stock market, is one of the most influential public hi-tech enterprises in China.
  
   1998年5月11日,以北大方正为代表的北京大学所属企业公告通过二级市场购买股票,入主延中实业董事会,成功实现了由“延中实业”向“方正科技”的转变。方正科技以诚信经营和优良业绩赢得了广大投资者的信赖和支持,于2002年入选“上证180指数”,并在2004年成为“上证50指数”样本股之一。
  
   On May 11, 1998, the affiliate enterprises of Peking University represented by Founder Group announced the purchase of stocks on the secondary market and successfully entered into BOD of Yanzhong Industries and implemented the transition from “Yanzhong Industries” to “Founder Technology”. Founder Technology gained the trust and support of the vast investors thanks to its high credibility and excellent performances and was selected as “SSE 180 Index” in 2002 and one of the sample stocks of “SSE 50 Index”.
  
   在北京大学和北大方正集团的支持下,方正科技秉承“以客户为中心”的企业理念,以高科技、高质量定位为根本,以创新发展为原则,积极实施管理创新,整合优势元素,开展产业联盟,积极开展国际合作,适时涉及新兴领域,致力于成为国内综合实力第一的IT厂商。
  
   Relying on the strong support from Peking University and Founder Group and by adhering to the “customer-oriented” corporate philosophy, the root orientation of hi-tech and hi-quality, and the basic principle of innovation and development, Founder Technology has been proactively implementing innovative management practices and integration of advantages, and aggressively developing industrial alliances and international cooperation in order to step into the new fields at the right time. Founder Technology is dedicated to becoming a leading IT enterprise in China with the strongest overall strength.
  
   方正科技坚持“诚信、创新、客户导向、全局观念、主动高效、追求目标和赏罚分明”的核心价值观, 以客户为中心,通过持续创新、卓越运作和精细管理,在每个工作环节中都锻造出卓越的执行力,不断为客户提供先进的技术、一流的产品、完善的应用、周到的服务,追求客户、员工、合作伙伴和公司的共同发展。
  
   Adhering to the core values of “honesty and credibility, innovation, customer-oriented, overall management concept, proactive and high-efficiency, goal-oriented and impartial rewards and penalties”, Founder Technology provides her customers with quality products via sustainable innovation, excellent operation and lean and intensive management, pursuing the common growth of customers, employees, partners and the Company.
  
   纵观中国IT产业,深刻的变化正在发生。3G应用、三网融合、4C融合,我们正在迈向一个全新的以云计算为特征的“融合”时代。在不久的将来,人们将更习惯于在融合的网络平台上获得内容及应用服务。终端产品的形态将更为多样化、个性化,硬件与软件、数据、内容的结合将更为紧密。IT企业必须向服务转型,以满足企业和个人用户的需求。
  
   Looking at the IT industry in China, we can see the significant changes taking place in terms of 3G applications, convergence of three networks and convergence of 4C. We are now moving into a totally new “convergence” era featuring cloud computing. In the near future, people will get more accustomed to acquiring contents and application services at the converged internet platform. The form of terminal products will be more diversified, personalized while the hardware will be even more closely connected with software, data and content. The IT companies must transform towards services in a bid to meet the requirements of corporate and individual users.
  
   因时而变,因势而变。方正科技以客户亲和型IT企业为发展方向,在终端硬件产品的基础上为客户提供更多的增值服务,帮助用户提升IT应用水平,是方正集团IT产业向“大IT”、“大服务”格局迈进的重要支撑。
  
   Changing with time and changing with tide. Founder Technology is directing its business development towards a philosophy of “kind-care of customers”, aiming to provide customers with more and more value-added services on the basis of hardware products, assisting users to improve their IT application levels, which is an important footprint in the Founder Group’s advancement towards the ultimate goal of “grand IT” and “grand service”.
  
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