4PS指标定义（员工流失率）:
根据4PS国际标准定义，该指标关注客户联络中心员工稳定性和忠诚度。
According to the definition of 4Ps international standard，This indicator focuses on the stability and loyalty of customer contact center employees.
4PS国际标准指标：呼叫中心员工流失率
注意事项：
期初人数是统计周期第一日0时0分0秒时刻在职员工数。
The beginning of the period is the number of active staff at 00:00:00 on the first day of the statistical cycle
期末人数是统计周期最后一日23时59分59秒时刻在职员工数。
The end of the period is the number of active staff at 23:59:59 on the last day of the statistical cycle
离开组织的员工人数是指统计周期内完成离职交接工作的员工数，包括主动与被动。
The number of employees who leave the organization refers to thenumber of employees who complete the handover work in thestatistical cycle, including active and passive.
在职员工是指正式签订劳动合同的员工。
On-the-job employee is the employee who formally signs the labor contract.
临时职位的人员流失定义：该职位结束期前的主动和被动离职。
Turnover of temporary positions: active and passive departures before the end of the position.
--计算和分析人员流失时，需要把一线座席和其他员工区分计算，并分别针对主动和被动流失进行计算与分析；
When calculating and analyzing staff turnover, it is necessary to distinguish the first-line seats from other employees, and calculate
and analyze the active and passive turnover respectively.
--人员流失衡量含主动和被动离职。
Turnover measures both active and passive turnover.
--人员流失率以年度百分比汇报，每季度至少分析一次，每月保持关注。
The turnover 如您需要报名，请仔细填写下面的在线报名表
