关于香港电讯专业客服

香港电讯专业客服（HKT Teleservices）是香港首屈一指的电讯服务供应商香港电讯（HKT）的营运附属机构之一，而香港电讯的大部分股权由电讯盈科有限公司（PCCW Limited）持有，负责香港电讯集团的电讯服务、媒体及资讯科技（IT）服务方案业务。

作为亚洲领先的客服管理业务运营商，香港电讯专业客服通过整合客户联系的多种沟通渠道，为商业客户提供完美的、提升价值的客户关系管理服务和解决方案，使我们的客户能够最大化地提高顾客的满意度，并且从每一次与顾客的联系中把握商机。

香港电讯专业客服在客户联络管理方面，拥有逾20年经验，为客户提供世界级的全球客户联络中心及客服管理外包服务，范围包括语音及非语音客户服务、技术支持、销售、挽留客户及其他业务流程。我们的产品以质量取胜，早已在业界享有盛誉，是业内最佳的运营商之一。本公司经营全亚洲最大的客户联络中心之一，在联络中心的设计、建设、维护及管理方面，均有丰富经验以及雄厚实力。透过设于中国香港、中国内地（上海、北京、广州、重庆、深圳）、菲律宾、美国及巴拿马超过10,000个服务员席位，香港电讯专业客服经营一个24小时全天候、多渠道的全球客户联络中心网络，所支持的语言包括英语、西班牙语、中文及众多亚洲语言，有能力与全球半数以上的人口之间架构起流畅的多语言沟通。我们的业务模式能灵活满足客户需求，把握每次联络客户的商机。我们的解决方案能帮助客户提升客户服务品质和客户满意度、增加业务收入、降低运营成本，以及加强市场竞争力。

香港电讯专业客服的愿景是成为全球领先的客户管理服务供应商——为跨国企业客户提供创新的定制化解决方案。

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited and holds the PCCW Group’s telecoms services, media and IT solutions businesses.

HKT Teleservices’ solid reputation is founded on over 20 years of excellence and sound business growth. We provide our clients world-class global contact centers and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Leading local and Fortune 500 companies have aligned with our network of 24-hour,multi-channel contact centers throughout Hong Kong, mainland China (Guangzhou, Shanghai, Beijing, Shenzhen, Chongqing), the Philippines, United States, and Panama to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness. Our products and services represent a customer-oriented approach to the development of contact center business and business process outsourcing, with the ultimate goal of maximizing the value of every point of customer contact. Operating over 10,000 seats across Asia and the Americas, HKT Teleservices provides multi-lingual solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages to help you speak with over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. HKT Teleservices’ growth strategy is to provide industry-leading consultancy in a proactive manner to enhance operational performance for customers and build positive client relationships to help establish PCCW as the ideal choice of multi-service business partner.

It is our vision to be the leading customer management service provider delivering innovative customized solutions to multinational clients.

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