发布日期：2007年7月4日
有效期：30
单位介绍： NCS 是东南亚地区最大的信息服务与系统集成商之一，母公司是新加坡电信集团。公司成立于1981年，前身为新加坡国家电脑局，企业致力于运用信息科技为我们的客户创造商业价值，提供全面的承诺：整体的解决方案。目前，全球有3000员工，分公司遍及澳大利亚、香港、中国、马来西亚、印度、泰国等 地区。
新电信息科技（成都）有限公司是NCS的全资子公司，于2005年12月成立，坐落于中国成都高新区天府软件园。本公司的主要业务是开发大型的软件项目和客服，我们的客户分布于全球的金融、政府、医疗、教育、制造、证券、物流等各个行业。我们专注于大型复杂软件的研发和生产以及前沿的软件技术，如J2EE,.NET 等，在大型软件开发领域内取得辉煌业绩，给更多立志于软件开发的人士一个良好的展现舞台。员工将承接来自新加坡、中国以及海外公司的大型项目，在必要时需赴海外工作。
职位名称：呼叫中心主管 （若干名）
工作地点：成都
职位描述：
Lead, supervise and manage a team of customer service officers (CSOs) to meet
the required performance and service targets.
Provide ongoing coaching, training and counseling to team members on products
and services and handling of customers heck communication adherence
by conducting QA sessions daily Provide team with clear objectives for group
and individual performance and support with regular and constructive feedback
through quality audits and performance appraisals.
Attend to calls escalated from CSOs.
Lead by example by attending to customers, displaying initiative, etc.
Ensure team has complete understanding of processes and procedures via
briefings and coaching sessions Implement and monitor daily work schedules
and rosters to ensure commitments to customers are met.
Enhance teamwork facilitating achievement of center and company objectives.
Provide marketing support on promotional campaigns as well as new product
launch
Secondary Duties
Review workflow and procedures to close service gaps, ensure productivity and
accommodate new products & services.
Conduct interviews for staff recruitment.
Provide feedback for continuous improvement
Attend briefings for new product or process launches
Ad hoc projects as assigned by Center Manager.
任职条件：
Pre-requisites:
Minimum of 3 years experience in a call center environment
Pleasant personality and voice with good customer service orientation .
Exposure to call monitoring in a call center environment
Has excellent interpersonal and communication skills
Display leadership qualities
Proven people management skills will be added advantage
Possess analytical planning and decision-making skills
Willing to perform on rotational shifts
Excellent knowledge of PC software – Windows, Excel, Word, PowerPoint
Able to perform in a fast-paced environment and work under pressure
联系方式：
联系人：hr
Email:cd-hr@ncsi.com.cn
