发布日期：2007年7月10日
有效期：30
单位介绍： ACD株式会社本部设于日本东京，分支机构遍布北京，上海，大连，与日立，NEC，富士通，SONY，Panasonic等都有良好地合作关系.ACD株式会社是日本领先的企业业务咨询服务和信息化整体解决方案供应商之一，致力于融合先进管理理念和信息技术为客户创造价值。
ACD株式会社提供的IT服务涵盖IT咨询及解决方案、技术服务以及软件外包服务等专业领域，服务的行业包括：金融服务业、石油能源业、物流业、制造业、高科技业等重要的行业企业和政府机构。
职位名称：呼叫中心研发经理 （2名）
工作地点：北京
职位描述：
• To manage all Unicall software customization development in call center
system delivery projects.
• To cooperate with R&D and SD.
• To cut the delivery cost and improve the efficiency.
• With good knowledge of world class software development life cycle
management.
Main Duties, Responsibilities and Deliverables:
• To execute the software development management in all projects.
• To resolve the problems with R&D and SD department in all projects.
• With good knowledge with R&D’s productions.
• To arrange the time plans with project managers.
• To coordinate the human resource plan with project managers.
• To resolve the complicated software technical problem in projects.
• To support presales work and R&D work.
• To lead the team for improving quality, efficiency and productivity.
• To review and monitor the team performance report on a timely and
quality manner, with on time submission to the related parties.
任职条件：
• University graduate or equivalent with a major in the computer or
relevant discipline;
• Minimum 5 years’ experience in call center development and project
management;
• Familiar with J2EE platform, especially in Hibernate, WebWork2 and
Spring.
• Familiar with Oracle, DB2, Sybase, Informix or SQLServer Database.
• Familiar with UML design and application.
• Can build the data models according to project requirement.
• Familiar with CRM theory and delivery.
• Have a solid understanding of software development life cycle
management.
• Analytical thinking and problem solving capability.
• Good written and verbal communication skills.
Personal Competencies:
• Wealthy team work experiences
• Highly self-motivated and result-oriented
• Strong influencing and interpersonal skills
• Creative thinking, highly flexible and adaptable with good problem
solving skills
• Mature with good people skill
• Good organizing and planning skill to manage technical activities with the
capability to set clear and smart objectives
联系方式： 联系人：hr
Email:lxz@hr-bank.net
