发布日期：2007年7月11日
有效期：30
单位介绍： Acxiom(纳斯达克：ACXM)：全球客户数据管理的领导者
Acxiom，集数据、服务和技术于一身，为全球众多极具影响力的公司提供客户和数据管理的解决方案。我们通过创建和提供数据库管理的解决方案来帮助合作伙伴与他们的客户之间建立起更为坚固、持久的关系，同时帮助他们提高利润、减少风险及降低成本。
Acxiom，作为全球客户数据管理的领导者，在全球拥有超过6,100名员工，年收入超过十亿美金。
Acxiom在中国
1)自2000年开始领导中国直复行销行业
2)现服务超过100个国际和地方品牌、包括汽车、耐用消费品、化妆品、金融、快速移动消费品、保险、传媒、制药、出版、零售、服务和电讯行业
3)为20多个品牌管理超过2千万数据
更多信息,请上网查询：www.acxiom.com;www.chinaloop.com
职位名称：呼叫中心主管 （若干名）
工作地点：上海
职位描述：
Provide leadership to all staffs in Call Center with a strong focus on service
excellence, customer, and people.
Maintain high team spirit and staff satisfaction.
Lead and coordinate Call Center resources to timely support new business
initiatives.
Plan and budget for Call Center resources and expenses and manage to deliver
as per established service standards set by management and within budget.
Establish and execute hiring and training plans to develop and enhance skills of all
Call Center staff.
Establish and execute plans to maintain high customer satisfaction.
Ensure Call Center’s full compliance to information security requirements.
Manage relationship with other departments to ensure timely problem / complaint
resolution and seek continuous product / service improvements.
Job responsibilities may extend to include management of Customer Corresponden
ce, handling customer emails, write-in, fax-in inquiries, complaints etc.
任职条件：
3 years relevant call center experience, including at least 1 year Supervisory
experience
Fluent in Mandarin and English
Strong supplier/vendor management skills, including planning, negotiation,
presentation, project management, people management, finance management etc.
Excellent leadership skills and able to motivate staffs to deliver superior customer
services.
Excellent problem and complaint resolution skills and can take challenges.
Excellent skills in organizing and conducting training.
Independent, hard working, creative, customer focus, self-motivated and persistent.
联系方式： 联系人：hr
Email:odchina@acxiom.com
网址：
www.acxiom.com
