发布日期：2006年2月14日
有效期：30天
单位简介： Famous MNC is one of the World's largest Telecommunications company has an outsoucing call centre of express transportation company providing fast and reliable delivery service to more than 200 countries.
我们为员工营造一种良好的工作环境：鼓励员工不断变革创新，为我们的客户提供最佳服务。我们关心员工的福利，肯定员工对公司的贡献。
Join our Team to grow the World's largest express transportation company in Shenzhen, Guangzhou and Beijing, China!
General Job Roles
n Manage center of 200 agents in an outsourcing center
n Manager center to meet committed service level agreement with Customers
n Responsible for recruitment, team building, manpower planning, training and reducing turnover rate
n Require to work on shift and holidays
Daily duties include but not limited to:
n Manpower scheduling
n Access daily workflow vs. staffing
n Monitor in-process workflow
n Manager Service Level compliance
n Perform research on discrepancies
n Review Quality audit
n Daily summary
n Exception handling of shipment
Periodic activities include but not limited to:
n Monthly quality review meeting with Customers
n Agents??performance review
n Formulate training to improve agent performance and service levels
n Workflow statistic analysis and market forecast with Customers
n Resource and IT network requirement review
Contingency role includes but not limited to:
n Participate in conference call in case of contingency
n Summon contingency backup staff timely and effectively
n Coordinate with customers to ensure orderly fall back to normal
n Arrange resource for data reconciliation
联系方式：
contact person:Nancy
If anyone interested in the position of Call Centre Manager locate in either Beijing, Shenzhen or Guangzhou, please kindly send your update English and Chinese resume to
nancy_lam76@yahoo.com.hk asap.
