发布日期：2006年5月16日
有效期：30天
单位简介： SYKES is one of the world’s leading providers of end-to-end customer care
management solutions – providing CRM solutions for many of the world’s leading global companies.
Since 1977, SYKES has grown from a small engineering firm with 3 employees, to a
global corporation with 39 customer contact centers, 5 e-ommerce fulfillment centers, and 16 branch offices throughout 5 continents with
over 30,000 employees, servicing the world’s leaders in the technology, communications and financial industries. SYKES knows
how to manage growth and delivers successful solutions to help our clients scale
with the rapid changes in their businesses and technology. We are globally located
and globally integrated, to deliver world class customer care management solutions
for our clients.
Personalized customer care, successful integration of today’s leading
technologies, and an expert approach to technology-driven business
solutions enable SYKES to deliver the right answers for today, and
the right solutions for tomorrow. SYKES Shanghai was awarded “China National
Excellent Economic Performance Enterprise”, “China Best Call Center of the Year”
and “100 China’s Super Brands".
SYKES provides a family-style atmosphere for our employees. SYKES has built its success on delivering the
best to our employees and through them, to our clients. We are always looking for
caring and intelligent resources to join our winning team. Whether your interest is
in customer care, Information Technology, consulting, or one of many other careers,
SYKES provides every opportunity for your success.
For more information, please visit our website http://www.sykes.com
SYKES is looking for talented and motivated individuals to join our global team.
美国赛科斯企业有限公司(纳斯达克股市代码: SYKE)是全球领先的提供客户关系管理服务的外包商, 我们为《财富》500强中的许多知名企业提供一整套全球范围内的技术支持服务，曾被《投资导报》誉为"技术支持性外包领域中的劳斯莱斯"。
赛科斯是由JOHN SYKES于1977年在美国创建的, 1996年4月30日公司股票在纳斯达克上市。公司总部现位于美国佛罗里达洲的坦帕, 并在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲15个国家运营着43个用户支持中心、5个电子商务中心和17个分支机构。
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自2000年4月开始运作以来，秉承了总公司的优势和经验，公司规模不断扩大，一直服务于《财富》500强中的国际知名企业。我们使用6种语言或方言向位于大陆、香港、台湾、日本、韩国、美国及俄罗斯的用户提供优质服务,专业的技术支持服务得到了客户的高度赞扬。
赛科斯公司专长于在技术支持和用户服务领域提供灵活、优质的外包服务。这些服务可以通过多种沟通渠道实现如电话, 电子邮件, 互联网、即时消息等。
在过去的二十多年中，全球的信息技术及其它高新技术企业都受到了强烈的冲击，进行了多次的洗牌。SYKES 也随着它们而发展，经历了严峻的考验，极大的丰富和强化了我们在呼叫中心业务的技术和管理上的经验和能力。随着新技术的不断出现，赛科斯也在不断进步。我们在中国被先后评为“全国双优外商投资企业”， “中国最佳外包呼叫中心技术支持奖”以及“中国超级品牌”等光荣称号。
SYKES在呼叫中心的技术，项目的开发和管理，人力资源，培训和质检等方面已形成较成熟和完善的体系，灵活高效的运作使我们能最大限度的满足客户的需求，创造双赢的局面。
欲了解更多信息，请访问我们的国际互联网站：http://www.sykes.com
现因公司规模不断扩大，我们诚邀有志之士加入SYKES的国际团队。
招聘职位
Sales Manager
Job Description: -Exploring business opportunities in PRC domestic market;
-Enhancing Sykes PRC marketing and sales Capability;
-Working with US sales team or APAC Headquarters to generate more business
Requirements:
-B.A. from four-year college or university.
-Previous Sales experience in the telecom or IT sectors in China, Call Center
Experience is a strong advantage;
-Experience working with international companies
-Strong presentation skills
-Strong English Skills (speaking, writing, presenting);
-trong selling skills (i.e. questioning techniques, insight, relationship management,
negotiating/closing)
Computer skills( MS word, Excel, Powerpoint, etc.)
-Good understanding of Telephony and call center environment preferred
Account Manager/Callcenter
Location：上海，广州
Main accountabilities: To develop individuals with high performance, customer focused service-oriented outlook and committed to deliver superior business results.
To promote Client Relationship via competitive client and business management
and exceed client’s expectations.
To adhere to some set of defined and agreed Client Service Level Standards
To ensure systems/technologies/infrastructure are at high level of reliability,
sufficient to enable delivery of business goals.
To provide excellent support to the Management Team.
Knowledge and Experience Requirement: University Degree or the equivalent.
At least 2 years experience in working with customers of varied technical knowledge
and business needs,
supervisory experience an advantage
Technical or specific skills (e.g. technical, computer)
Excellent communication skills
Excellent written and spoken English and Mandarin
Proficient in writing reports, business correspondence and procedure manuals
Excellent/proven technical skills and knowledge
Strong Customer Service Orientation
Proven leadership abilityMain accountabilities:
客户服务主管（Account Supervisor） 本科以上学历
熟悉呼叫中心运营，具有二年以上的呼叫中心管理经验
良好的英语听说读写能力
具备良好的团队合做精神，能适应压力下的工作
主要职责： 管理团队的日常运营
引导小组完成并达到客户的要求
确保小组成员遵守相关的流程和规定
推动小组的持续改进
安排小组成员的日常排班
监督小组成员的日常工作状态并加以指导。
定期开展小组会议回顾小组工作状况
联系方式： 传 真：(021)36034560
联 系 人：人力资源部
电子邮箱：
grace.gu@sh.cn.sykes.com 公司网站：
http://www.sykes.com 地 址：上海市闸北区江场三路221号
邮政编码：200436
