---Global Study Evaluates Employee Opinions to Measure Engagement, 

Leadership, Performance Culture and Employer Brand

BEIJING, NOVEMBER 24, 2017 – Teleperformance, the worldwide leader in omnichannel customer experience management, today announces its operations in China have been recognized as a 2017 Global Aon Best Employer for the fourth consecutive year. Aon is the leading global professional services firm providing a broad range of risk, retirement and health solutions. Its Best Employers program measures and recognizes employer excellence worldwide.

“In China, and globally, Teleperformance is proud to be a company that invests in the professional development and well-being of its employees,” said Joseph Wai, CEO, Teleperformance China. “Being recognized again as an Aon Best Employer is a prestigious honor and encouraging validation that we’ve created a superior working environment where our people can thrive.”

With almost 20 years of experience in best employer studies across the world, and backed by more than 40 years of experience in employee research, the Aon Best Employers program compares organizations to identify those that strive to create a competitive advantage through their people and become employers of choice. 

To achieve global recognition through the Aon Best Employers program, Teleperformance in China was assessed on four measures: 

1.Engagement Index: Teleperformance in China employees speak positively about their employer, intend to stay and are motivated by their employment experience to do their best work every day.

2.Leadership Index: Teleperformance in China leaders clearly define the vision for the future, recognize employees’ critical importance and lead them to success.

3.Performance Culture Index: Teleperformance in China employees are aligned to company goals and are rewarded and recognized for their contributions.

4.Employer Brand Index: Teleperformance in China employees are proud of the company they work for and know what makes it a distinctive as a place to work.

Teleperformance in China offers unique employee programs in addition to many opportunities operated globally by Teleperformance Group, including: Teleperformance University, a customized college course that relays culture while exchanging worldwide best practices in customer relationship and experience management; and Teleperformance e-Institute, an industry-leading team training that stimulates personal development through an e-learning solution focused on leadership needs.  

“The Aon Best Employers program recognizes the outstanding achievements of organizations that demonstrate excellence in the workplace and consistently deliver strong, sustainable business results,” said Don MacPherson, partner, the Aon Best Employers Program leader, Aon. “These exceptional organizations stand above the rest because they empower results through high employee engagement, a compelling employer brand, effective leadership and a high performance culture. We congratulate Teleperformance in China on being recognized with this distinct honor.”

ABOUT TELEPERFORMANCE GROUP

Teleperformance (RCF – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2016, Teleperformance reported consolidated revenue of €3,649 million (US$4,050 million, based on €1 = $1.11).

The Group operates 163,000 computerized workstations, with 217,000 employees across 340 contact centers in 74 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC Large 60, CAC Next 20, CAC Support Services, STOXX 600 and SBF 120. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group’s performance in corporate responsibility.

For more information: www.teleperformance.com                  

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