Tiger Airways attributes the fact that it takes customer feedback seriously for a massive drop in customer complaints.

Tiger Airways Australia commercial director Steve Burns said the airline had experienced a 75% drop in customer complaints in recent months. Tiger Airways has recently announced a number of changes as a direct result of customer feedback, including: the creation of a new Melbourne-based customer services team, the installation of additional phone lines and extended operating hours.

"We continue to listen to our customers, who are helping us further improve and shape our business," Burns said. Tiger is expected to announce further customer service initiatives and products in response to customer feedback in the coming