China's Universal Travel Group has relocated its Shenzhen headquarters and contact center to bigger facilities.
UTG's new headquarters is twice as large as its old office and seats 150 contact center agents. The upgrade follows the expansion of UTG's second home base in Chongqing. Together with its Chongqing's home base and other satellite offices, UTG now has over 300 agents to meet the growing demand for domestic and international travel by Chinese consumers, especially during holidays periods.
"Our new headquarters will serve as the platform for Universal Travel Group to provide excellent customer service and innovative travel solutions as we expand our operations into other parts of China," said UTG CEO Jiangping Jiang. "We are very pleased with the growing volume of air travel, hotel and packaged tour reservations, especially during the recent National Day holiday period in China and expect it to significantly surpass our prior year results given the improving economic environment."