New Zealand telco TelstraClear is reportedly carrying out a feasibility study into the possibility of off shoring contact center work from Christchurch and Paraparaumu to the Philippines.

TelstraClear spokesman Chris Mirams told reporters the study was looking into outsourcing the answering of inbound customer care calls from residential customers. The company was looking at outsourcing in order to "improve customer service and maintain its competitiveness."

TelstraClear opened a national contact center in Paraparaumu in 2006, investing millions of dollars in a purpose-built building that can house up to 150 staff. Head of customer services Maggie Robertson told reporters that no decision has been made and staff have been informed. She says the feasibility study is expected to be completed in early March.