《4PS国际标准体系手册2021版》主要针对4PS标准体系涉及的几百个相关指标进行系统的指标定义，指标目的，计算公式，注意事项，影响因素，统计频率，参考标准，指标应用，指标级别，关联指标，计量单位等方面的整体定义。
4PS国际标准指标：呼叫中心KPI五种类型及二八原则
2021 edition of <4PS International Standard Manual systematic index definition, calculation formula, matters needing 、attention, influencing factors, statistical frequency, reference standard, application of index are mainly aimed at several hundred related indexes involved in 4PS standard system, self-standard, calculation formula, attention item, influencing factor, statistical frequency, reference standard, index application, The overall definition of index level, associated index, unit of measurement, etc.
《4PS国际标准体系手册2021版》总页数约为566页，550个指标，为4PS标准组织组织认证审核时的认证官参考用书。
The main page is about 566 pages, 550 indicators, which is the reference book for certification officers of 4PS Standards Organization.
本《4PS国际标准体系2021版本》学员版中主要从中摘取管理中的138个指标定义相应的展示。
The student edition of 4Ps international standard system version 2021 mainly extracts 138 indicators in management and defines corresponding display.
联络中心趋向精细化、数字化管理，关键绩效指标(KPI) 管理成为一种有效的管理手段。
The contact center tends to be refined, digital management, key performance index (KPI) management has become an effective management means.
联络中心管理者常常通过分解运营目标，制订各种关键绩效指标(KPI)，通过4PS国际标准KPI指标来引导、评估座席代表行为，从而达到管理目标。
Contact center managers often use the decomposition of operational objectives to formulate a variety of key performance indicators (KPI), through the 4PS KPI indicators to guide the evaluation of seat representative behavior so as to achieve management objectives.
联络中心采用联络中心集成系统和座席操作系统，并有强大的运营管理系统进行数据支持，为实行数字化管理奠定了良好基础。
The focal center adopts the focal center integration system and the &l
