He has served as Head of Consulting of major management consultancies such as Andersen Business Consulting and Convergys Corporation, as well as having been the Director of Customer service at American Express and Training manager at Swire Group.  

Mr. Manoj Menon started at Frost & Sullivan in December 1996 as one of the pioneers when the company was just beginning its trajectory into Asia. He has, since then, successfully grown the company’s presence and business in Asia Pacific by manifold. Manoj continues to drive Frost & Sullivan’s expansion in the region, yielding the highest yearon- year growth to the group’s global business.

Throughout his tenure at Frost & Sullivan, Manoj has consulted on multiple strategic and syndicated projects for leading multinational companies, regulators and government bodies, providing growth workshops and client counsels, among others. He is today one of the region’s most sought-after speakers and thought leaders, wherein his expert opinions have been heard at seminars and industry
conferences globally. Manoj is also frequently featured in leading media, namely CNN, Bloomberg, Channel News Asia, CNBC, BBC, Singapore Business Times and Straits Times, and Malaysian Business.

He earned his Bachelor of Engineering at Mumbai University, and MBA at the ICFAI Business School in India. He is also a Chartered Financial Analyst.

Currently, a BBC Executive Coach, Director National Outsourcing Association responsible for Communications and Offshoring, and Co-founder of Alumni-Cube, an innovative coaching/management consultancy.

Mr. Louis Victor has been with Huawei since August 2009. Currently he is the Global IPCC Solution Sales Director, in charge of the global market for Huawei IPCC solution.

Before joining Huawei, Mr. Louis Victor was heading the contact center practice at Wipro Ltd., a leading System Integration company.

Mr. Simon Lee has been in the IT industry for the past 25 years.Mr. Simon Lee started his career selling Wang mini and mainframe computers. He then moved into BASS Consulting, one of the largest software integration companyin the country focused on Systems Integration, Turnkey Application Development and traditional contact center solution.

Prior to joining Interactive Intelligence, he worked for SPL WorldGroup, a US-based CRM Consulting company. During his tenure there, his charter was to grow the company into one of the leading CRM consulting company in the region.  He was instrumental in growing the company three times its size within 18 months.

Mr. Simon Lee was the first employee of ININ in the region and was responsible for the setting up of ININ’s APAC HQ in Kuala Lumpur in January 2001.  In his current capacity as the Regional General Manager for Asia, he is responsible of the sales in Asia covering countries like Greater China, India, Korea and South East Asia.

As the Chief Executive Officer of the Australian Teleservices Association (ATA), Michael is responsible for ensuring a strong, consistent and coherent representative voice for hundreds of thousands of Australians employed within contact centres.

Michael's' role involves developing strategies to meet the various needs of the ATA members, providing them with a highly respected and valuable industry body that represents the industry both at a domestic and international level.

A strong advocate for the ongoing professionalism of the Australian industry he has been central to the creation of various programs within the ATA that promote excellence, improvement and growth of the industry. This includes such things as the ATA’s National Awards program, training programs for prospective candidates, and the development and introduction of the region’s first formalised Standards framework.

Elected as CCMA President in 2007 Anita is currently leading a strategic review of the industry on behalf of the CCMA, resulting in a number of key initiatives to enhance the perception of the industry as an employer of choice, including the proposed creation of a single industry body to represent the Australian industry workforce and the launch of ‘JobCall’ an industry specific jobs board, creating a single access point for Contact Centre job placements and candidates.

As a founding member of APCCAL (Asia Pacific Contact Centre Association Leaders) Anita brings her extensive experience to bear across a broader spectrum supporting the 11 APCCAL members from within the Asia Pacific, helping to facilitate information and thought leadership communications and promote business and employment opportunities for the enhancement of the industry at large.

Her practical business background has provided insights into customer experience management and employee engagement, this through the implementation of results-oriented performance improvement programmes and change initiatives. Rowena’s other hat is as Chair of the Contact Centre Association of Singapore.

Today, the Association has established itself as a leading contact centre representative and provides a platform to exchange ideas, deliver value and provide knowledge and best practices to the market place.

Active in association as award judge/evaluator, professional trainer, writter and speaker. He publish book in contact center, such as "success in managing contact center", "68 contact center soldiers", "52 contact center leaders". He delivered training for contact center performance management, sales and distribution, services in contact center.

He responsible for leading and managing services to customers and distributors, including claim and call center services. 

Developing and improving operation processes and procedures to support business activities and growth. Developing and implementing operation strategy to align with sales objectives and overall company goals (short and long term).

Wani active in some activites include as spoke person in some service seminar, as the Ambassador of Educational Banking of Central Bank of Indonesia, working Group of Indonesian Banking Mediation, and as Treasurer of ICCA. 

Charles has been in the customer service industry for the past 20 years. His experiences range in Contact centre operations, corporate trainings, sales office operations, customer feedback management and service development